RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Sale items do not qualify for a refund.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@southernessencebeauty.com Sale items (if applicable).
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@southernessencebeauty.com and send your item to shipping label given to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to the return shipping label that is given upon your request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Southern Essence Beauty
LED Light Therapy Shield Mask
LED Light Therapy Shield Mask
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Return policy
Return policy
FAQ
FAQ
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sebowner2021@gmail.com with your name and order number, and we will look into it for you.
Shipping policy
All orders are final and are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order processing times are separate from the shipping times you see at checkout. Potential delays due to a high volume of orders or postal service problems are outside of my control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $35
International Shipping
We offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
international shipping expectations can vary greatly depending on the destination. Estimated delivery timelines could be between 8-20 days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sebowner2021@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sebowner2021@gmail.com
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It does lighten sun damage, very lightweight
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So easy to use! I really like using this product. Definitely recommend.
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This mask is easy to use. It doesn't hurt your eyes. Very cool to wear and effective
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I feel like this mask does not emit nearly enough LED light to be effective.
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Some sun damage has healed and my skin is plumper with reduction of lines and wrinkles.
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Love this product. I’m really into self health and care and this mask w/ 3 different lights help with my self care for my face!
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It's very tight across my forehead/above my ears. I'm afraid I might break it as I stretch it open to put it on.
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Got this for a gift. They love it and swear by it. They use it every night. Worked well for them so far with no issues. Good quality and value.
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Noticeable difference in the acne and the overall skin is getting better. Almost 2 weeks of use and better than all the chemicals I was using.
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This is the most convenient LED face shield ! I use it after I apply my nightly products before heading to bed and wear it while I watch my shows.
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I have seen results but I also started using a night cream and a day cream so I don’t know if it was the light therapy or not but I enjoy using it. It looks cool and it’s pretty simple. Did what I expected and didn’t cost too much.
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It is just right! I tried other face masks that left marks on your face. This one is light with great coverage, but sturdy and well made.
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This is reasonably priced and easy to use. I did not want a mask that is strapped around my head. This wears like a pair of sunglasses
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I wear mask while working from home and change light settings until I complete the cycle and my skin feels softer and has more elasticity since I started using it
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I wanted to try this led mask for a while and I did some research before buying this one. I've been using it when I go to bed every night after thoroughly cleaning my skin. I have melasma and at first I was a bit afraid of trying and getting my face darker but surprisingly it's been helping to clear my skin and making it more soft. It's very easy to charge and comfortable on your face.
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My skin feels so SOFT!!!! I was skeptical of the LED mask at first because I never used it before in my life. But I just followed the directions - 15 minutes per day. I used the yellow light mode and literally within a week, I could notice a dramatic improvement in my facial skin. The mask is very easy to use and comforts me when I put it on. Highly recommend it and would definitely buy it again!!
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I had been seeing LED masks growing in popularity so I was excited to give this one a try. First things first, the quality of this mask is amazing! It’s definitely not cheap or flimsy, it’s sturdy and has a nice weight to it. I’m able to do the LED therapy from the comfort of my own home which is nice. After using it for about one week I’m noticing subtle results in the tone of my skin. Remember, with skin treatments nothing happens over night. With continued use you will definitely see results. Happy with my purchase!
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I love anything that may help my skin. With that said I purchased this mask because it looked unique and I liked what it says it does. Since receiving it I can now say I LOVE it! It is so very easy to use. First of all it is VERY lightweight. I have been putting it on my face at night while I am reading or watching TV. It sits on my face with no slippage at all and isn't the slightest bit bothersome. It helps my moisturizer to sink in quickly and I enjoy using all 3 of the lights. I think it is very beneficial for my skin and I will continue to use it every night. I do recommend giving it a try.
